FAQ

Yes, we do ship internationally! However, we currently do not offer shipping to Russia, Belarus, or Ukraine. Shipping costs for international orders are calculated at checkout based on the destination and package weight. Customers are responsible for all shipping fees, duties, and taxes that may apply. If you have any questions about international shipping, feel free to contact our support team!

You can find our Shipping and Return policy below:

SHIPPING POLICY

Please note, the holiday season may affect the shipping time.

Domestic Shipping/ International

UPS Ground /UPS International 5-7 days.

Once your order has been processed and shipped, which typically happens within 1-2 business days after placement, you will receive an email with your shipment details and a tracking number. You can use this tracking number to monitor the progress of your package. If you are unable to find your confirmation email, please check your spam or junk folder. If you still can’t locate it, feel free to reach out to our customer service team at info@lonzashoes.com, and we’ll be happy to assist you!

Yes, you can edit or cancel your order within 2 hours of placing it. To make any changes or request a cancellation, please contact our customer service team as soon as possible at info@lonzashoes.com. After the 2-hour window, we begin processing orders, and modifications or cancellations may no longer be possible. If you need assistance, don’t hesitate to reach out!

To check your order status, please refer to the confirmation or shipping details sent to your email. This email includes important updates about your order, including tracking information once it has shipped. If you are unable to find the email, please check your spam or junk folder. If you still can’t locate it, feel free to reach out to our customer service team at info@lonzashoes.com, and we’ll be happy to assist you!

To initiate an exchange or return, please visit our RETURN CENTER and select the option for return/exchange. Follow the provided instructions to complete your request. Please note that items marked as final sale are not eligible for returns, but they can be exchanged. If you have any questions or need further assistance, feel free to contact our customer service team!

Once your returned order has been delivered to our warehouse, it typically takes 1 to 2 business days to process your return. After processing, the refund will be issued, which may take 2 to 8 business days to reflect in your account, depending on your financial institution. If you have any questions or need further assistance, feel free to contact our customer service team at info@lonzashoes.com!