SHIPPING
Please note, the holiday season may affect the shipping time.
Domestic Shipping/ International
UPS Ground /UPS International 5-7 days.
Domestic Shipping Fees:
$10 for orders less than $250
Free for orders over $250
International Shipping Fees:
The shipping fees are calculation based on your country at the check out.
Note: If you are ordering from outside the U.S., you may be responsible for custom duties as per your local laws.
The shipping fee is not refundable.
We do not ship to Russia and Belarus.
For Ukraine, please visit our Ukrainian online store: https://sandalini.ua .
RETURN
Our goal is complete customer satisfaction. If for any reason you are unhappy with your purchase from LonzaShoes.com, your unworn items may be returned within 30 days of the date the order was purchased. Returns must be unworn and sent back with all of the original packaging. Any returns received with visible wear are subject to a restocking fee.
We guarantee against manufacturer's defects within 30 days of purchase, this does not cover normal wear and tear.
Return Process with a Prepaid Label (only around the US)
You can manage your return at our RETURN CENTER. A fee of $8.00 will be deducted from your refund for the return shipping cost when you use a prepaid return label provided from LonzaShoes.com.
- Get your return label here: RETURN CENTER
- Pack the item(s) to be returned in a shipping box and affix the prepaid mailing label.
- Once your package arrives it takes about 7-10 business days to process. A $8.00 fee will be charged for the use of the return label.
- We will confirm your refund has been processed via e-mail. Shipping is non-refundable; we are not able to make exceptions to this due to the high cost of shipping.
International Returns:
Please ship your return within 14 days of package delivery to
Lonza Shoes
4201 Tonnelle Ave, #206
North Bergen, NJ, 07047
The shipping fees and duty taxes are not refundable.
For all the questions and inquiries, please email to info@lonzashoes.com